Frequently Asked Questions
Everything you need to know about your Smaak Amsterdam experience.
What materials are used in Smaak Amsterdam bags?
All our bags are handcrafted from high-quality, sustainable Italian leather. We source our materials from certified tanneries to ensure durability, a soft touch, and a premium finish that ages beautifully over time.
How long does shipping take and what are the costs?
We offer worldwide shipping. Orders within the Netherlands are typically delivered within 1-2 business days. International shipping varies by destination, usually taking 3-7 business days. Shipping costs are calculated at checkout, with free shipping available on orders over a certain threshold.
What is your return policy?
You can return your purchase within 14 days of receipt, provided the item is in its original condition with all tags and packaging intact. Please note that return shipping costs are the responsibility of the customer unless the product is defective.
How should I care for my leather bag?
To maintain the quality of your leather, we recommend using a specialized leather protector spray before first use. Avoid prolonged exposure to direct sunlight or moisture. If your bag gets wet, wipe it with a soft cloth and let it dry naturally.
Which payment methods do you accept?
We accept a wide range of secure payment options, including iDEAL, Credit Cards (Visa, MasterCard, American Express), PayPal, and Klarna for 'Pay Later' convenience.
Do you offer a warranty on your products?
Yes, Smaak Amsterdam provides a 6-month warranty covering manufacturing defects. This does not include regular wear and tear or damage caused by improper care.